Customer Services - Team Lead

Description:

We are looking for a dedicated and experienced Customer Support Team Lead to join our dynamic team. The ideal candidate will have a strong background in customer service, excellent leadership skills, and a passion for helping others. As a Customer Support Team Lead, you will be responsible for overseeing the daily operations of the customer support team, ensuring that our customers receive the highest level of service. You will work closely with other departments to resolve customer issues, develop and implement support strategies, and continuously improve our support processes. If you have any experience in E-commerce industry or in Fashion industry and If you are a motivated individual with a commitment to excellence and a desire to make a positive impact, we encourage you to apply.

Requirements

- Minimum of 6 years of experience in customer support or a similar role in E-commerce or Fashion industry.

- Graduation or Master or other related fields.

- In-depth knowledge of eCommerce order management.

- Hands-on experience in using MS Excel and other CRM tools.

Skills Required

• Team Management and motivation
• Written and verbal communication skills in both English and Urdu
• Interpersonal skills to manage difficult situations with customers
• Stakeholder management
• Organizational and time management skills
• Consistently task oriented