Customer Services Officer

Description:

Job Responsibilities & Skills:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Coordination with airlines and customers on flight booking and confirmations.
• Liaison with stakeholders.
• Providing shipment status from web to shipper.
• Knowing our services inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Qualification: Bachelor's / Master's in Supply chain/ Marketing.

Experience: Fresh To 6 Months.