Customer Services Manager

Description:

Join a leading restaurant chain as a Customer Services Manager in Lahore (Gulberg) and help us deliver exceptional customer experiences. In this role, you'll be responsible for leading the customer service team, developing policies to enhance service quality, and ensuring customer satisfaction through feedback analysis and effective problem-solving. You'll also collaborate with marketing and operations to maintain brand excellence.

🔹 Responsibilities:

• Lead and mentor the customer service team to ensure high-quality service
• Develop and implement customer service policies for seamless interactions
• Handle customer escalations and ensure customer satisfaction
• Analyze feedback and identify areas for service improvement
• Collaborate with marketing and operations teams to uphold brand excellence

🔹 Requirements:

• Strong leadership and problem-solving skills
• Proven experience in customer service management
• Proficiency in CRM tools and analytics
• Excellent communication and training abilities