Customer Service Support Specialist

Description:

This is a full-time on-site role for a Customer Service specialist at Confidential located in Karachi. The Customer Service specialist will be responsible for resolving customer inquiries, ensuring customer satisfaction, processing orders, and providing product information. The role also involves maintaining and updating customer accounts, as well as performing administrative duties to support the efficient functioning of the customer service department.

Qualifications

• Customer Service Representatives, Customer Support, and Customer Service skills
• Experience in ensuring high levels of customer satisfaction
• Strong problem-solving and conflict resolution skills
• Effective communication and active listening skills
• Positive attitude and excellent interpersonal skills
• Ability to multi-task, prioritize, and manage time effectively
• Fluency in English required; knowledge of additional languages is a plus
• Master degree in business administration or related field is preferred