Customer Service Specialist Onsite

Description:

What are we looking for?

• Engage with customers via telephone to identify and resolve their issues.
• Assisting customers with product information, troubleshooting, account inquiries, booking status.
• Resolving customer issues promptly and effectively, aiming for first-contact resolution whenever possible.
• Utilize proactive retention skills to convert cancellation requests into upgrade and save opportunities.
• Developing and maintaining a comprehensive understanding of the company's products or services to effectively assist customers.
• Build positive relationships with customers to encourage repeat business.
• Perform negotiations to reach fair conclusions for both the business and customers.
• Respond to customer queries and address service complaints promptly.
• Collaborate with the UK team and provide updates on customer interactions and efforts.

What skills are we looking for?

• Stellar Communication
• Active Listening
• Ability to Multitask
• Team Player
• Flexibility
• KPI Management
• Positive Attitude
• Willingness to go the extra mile
• Knowledge Retention
• Attention to Detail