Customer Service Specialist

Description:

Transpotech is seeking a dedicated Customer Service and Chauffeur Dispatch professional to join our team. This role is essential for ensuring excellent service delivery and efficient dispatching of chauffeurs for our clients. You will be the key point of contact for customers, handling inquiries, and coordinating transportation logistics.

● Maintaining a positive, empathetic, and professional attitude towards customers at all times.

● Responding promptly to customer inquiries.

● Communicating with customers through various channels.

● Acknowledging and resolving customer complains.

● Knowing our products' inside and out so that you can answer questions.

● Processing orders, forms, applications and requests.

● Keep records of customer interactions, transaction, comments and complains.

● Communicating and coordinating with colleagues as necessary.

● Providing feedback on the efficiency of the customer service process.

● Managing a team of junior customer service representatives.

● Ensure customer satisfaction and provide professional customer support.

Job requirements

● General education Degree or equivalent

● Ability to stay calm when customers are upset or stressed

● Comfortable using computers

● Experience working with Customer support (US experience is preferable)

● Exceptional English communication skills