Customer Service Specialist

Description:

Eminent4U Private Limited is currently seeking a dynamic Reviews Specialist to join our team. As the Reviews Specialist, you will be the voice of the company in customer interactions, responsible for pitching reviews on multiple platforms and engaging with customers to address their concerns, answer questions, and express appreciation for positive feedback. This role plays a crucial part in meeting daily review targets and maintaining detailed records of customer interactions.

🌟 Key Responsibilities:

Engage with customers via telephone to identify and resolve their issues.

- Assisting customers with product information, troubleshooting, account inquiries, booking status.

- Resolving customer issues promptly and effectively, aiming for first-contact resolution whenever possible.

- Utilise proactive retention skills to convert cancellation requests into upgrade and save opportunities.

- Developing and maintaining a comprehensive understanding of the company's products or services to effectively assist customers.

- Build positive relationships with customers to encourage repeat business.

- Perform negotiations to reach fair conclusions for both the business and customers.

- Respond to customer queries and address service complaints promptly.

- Collaborate with the UK team and provide updates on customer interactions and efforts.

🎯 Competencies:

- Excellent communication and conversation skills.

- Attention to detail and ability to multitask.

- Time punctuality and problem-solving skills.

- Adaptability to change and a supportive mindset.