Description:
As a Customer Services Specialist, your role is pivotal in ensuring positive interactions between a company and its customers. Here's an overview of typical responsibilities and skills associated with this role:
What are we looking for?
- Engage with customers via telephone to identify and resolve their issues.
- Assisting customers with product information, troubleshooting, account inquiries, booking status.
- Resolving customer issues promptly and effectively, aiming for first-contact resolution whenever possible.
- Utilize proactive retention skills to convert cancellation requests into upgrade and save opportunities.
- Developing and maintaining a comprehensive understanding of the company's products or services to effectively assist customers.
- Build positive relationships with customers to encourage repeat business.
- Perform negotiations to reach fair conclusions for both the business and customers.
- Respond to customer queries and address service complaints promptly.
- Collaborate with the UK team and provide updates on customer interactions and efforts.
What skills are we looking for?
- Stellar Communication
- Active Listening
- Ability to Multitask
- Team Player
- Flexibility
- KPI Management
- Positive Attitude
- Willingness to go the extra mile
- Knowledge Retention
- Attention to Detail