Customer Service Representative

Description:

Infinitum System is hiring Customer Service Representatives (CSR) to join our dynamic team in DHA, Karachi. This is a night shift position, offering a competitive salary and commission-based incentives. No prior experience is required—we provide full training to ensure your success. If you're motivated, have great communication skills, and are eager to learn, this role is an excellent opportunity to kickstart your career in customer service.

This Role is Perfect for You If:

✔ You're ready to handle customer calls professionally, both inbound and outbound.

✔ You’re eager to assist customers with queries, concerns, and product/service information.

✔ You want to contribute to achieving performance targets and KPIs.

✔ You possess strong communication skills (both verbal and written).

✔ You’re comfortable using basic computer tools and typing.

✔ You’re motivated and enjoy working in a fast-paced environment.

✔ You’re comfortable working in a night shift environment.

Key Responsibilities:

• Handle inbound and outbound customer calls in a professional manner.

• Assist customers with queries, concerns, and product/service information.

• Maintain a positive and professional attitude in all interactions.

• Follow company guidelines and ensure customer satisfaction.

• Keep records of customer interactions and update internal systems.

• Work towards achieving performance targets and KPIs.