Description:
Al Habib Travel is seeking a dedicated and customer-oriented individual to join our team as a Customer Service Representative. This is an exciting on-site role based in Johar Town, Lahore, offering a competitive salary package and the opportunity to work with a leading name in Umrah and travel services. If you are passionate about helping clients plan their spiritual journeys and providing exceptional customer service, we would love to hear from you!
Key Responsibilities:
- Handle inbound and outbound calls to assist clients with Umrah packages, visa requirements, flight bookings, and other travel inquiries.
- Respond to customer inquiries through email, phone, and chat, providing accurate information and resolving issues in a timely manner.
- Process reservations, manage booking changes, and ensure clients receive all necessary travel documentation.
- Maintain detailed records of customer interactions and bookings in our CRM system.
- Coordinate with internal departments, including ticketing and visa teams, to ensure seamless service delivery.
- Proactively follow up with clients to ensure their travel plans align with their expectations.
- Build rapport with clients to enhance customer satisfaction and encourage repeat business.
Qualifications and Skills:
- Minimum of 1 year of experience in a customer service role, preferably in the travel or hospitality industry.
- Excellent communication skills in both English and Urdu.
- Proficiency in using MS Office, and basic knowledge of reservation platforms.
- Strong problem-solving skills, patience, and empathy to handle customer concerns.
- Ability to work in a fast-paced environment and manage multiple customer requests effectively.