Description:
At Allure Beauty, we pride ourselves on providing exceptional beauty products and customer experiences. As part of our dedicated team, you'll play a crucial role in ensuring our customers' needs are met with efficiency and care.
Key Responsibilities:
- Order Confirmation: Verify and confirm customer orders to ensure accuracy and satisfaction.
- Dispatch Summary: Prepare and manage dispatch summaries for efficient order processing.
- Courier Follow-ups: Coordinate with courier services to track and ensure timely deliveries.
- DM Replies: Respond promptly and professionally to customer inquiries and messages on social media.
- Payment Confirmation: Confirm and process customer payments accurately.
- Parcel Returns: Handle and process parcel returns, ensuring customer satisfaction and proper documentation.
- Customer Support: Provide excellent customer support via phone, email, and social media channels.
- Issue Resolution: Resolve customer issues and complaints efficiently and effectively.
- Feedback Collection: Gather customer feedback to improve service quality and customer experience.
- Reporting: Maintain accurate records of customer interactions and transactions for reporting purposes.
Why Join Allure Beauty?
- Be part of a dynamic and growing team.
- Opportunity for career growth and development.
- Work in a supportive and collaborative environment.
- Competitive salary and benefits package.