Customer Service Representative

Description:

Job responsibilities include:

-Answering Inbound calls.
-Taking the local taxi bookings.
-Booking over the phone, email, or online and inputting data accurately into the software provided by the clients.
-Deal with queries related to the company and bookings.
-Create a positive brand image in front of the customers.
-Respond to client inquiries promptly and professionally.
-Dispatch and distribute jobs on time and according to the company's procedure.
-Punctual, reliable, and responsible as per shift requirements.

Requirements for the job:

-Fluent English speaking are required.
-A minimum of 6 month to 01 years of Call Centre experience.
-People with previous experience in a Taxicab Campaign will be preferred.
-Excellent skills in Customer Service.
-Decent know-how of Taxi booking software.
-Preferably TaxiCaller, iCabbi, Autocab.
-Ability to a multi-task and problem-solving approach.
-Shift timings are rotating, and you are expected to work on a ROTA.
-Agent's shifts will range from 8 hours a day 6 days a week with overtime also available.
-Agents will be trained for a minimum of 05 to 07 days. The training session could be extended subject to Trainer feedback and evaluation.