Customer Service Representative

Description:

Responsibilities

• Engage with customers via phone, email, chat, or in-person to provide assistance and resolve issues promptly.
• Investigate and resolve customer complaints and issues in a timely and empathetic manner.
• Develop a deep understanding of our products/services to accurately address customer questions and promote offerings.
• Maintain detailed records of customer interactions and transactions using CRM systems.
• Identify recurring customer issues and suggest process improvements to prevent future problems.
• Recognize opportunities to upsell or cross-sell additional products/services to meet customer needs.

Skills

• Excellent verbal and written communication skills to interact effectively with customers and colleagues.
• Strong analytical and problem-solving abilities to resolve customer issues efficiently.
• Ability to empathize with customers and provide compassionate support.
• Flexibility to handle various customer personalities and adapt to changing priorities.
• Comfortable using computer systems and CRM software to process orders, track interactions, and retrieve information.
• Collaborative spirit to work closely with other team members and departments.

Qualifications

• High school diploma or equivalent; additional education or certifications in customer service are a plus.
• 0-6 months experience in customer service, retail, hospitality, or a related field preferred.