Customer Service Representative

Description:

We are looking for a dedicated and driven Customer Sales Representative to join our dynamic team. As a key player in our sales department, you will be responsible for engaging with potential customers, understanding their needs, and offering tailored solutions. This role is perfect for someone who is passionate about sales, customer service, and thrives in a remote working environment.

Key Responsibilities:

- Engage with potential customers through various channels (phone, email, chat) to understand their needs and provide appropriate solutions.
- Achieve and exceed sales targets by effectively promoting our products and services.
- Call customers to provide updates on shipments and ensure timely delivery.
- Manage our social media platforms by responding to customer inquiries, posting updates, and engaging with our audience.
- Maintain and update customer information in the CRM system.
- Provide excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborate with the sales team to develop and implement effective sales strategies.

Qualifications:

- Proven experience in sales or customer service roles.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric approach.
- Experience in social media management is a plus.
- Ability to work independently and as part of a team.
- Proficiency with CRM software and basic computer applications.
- Self-motivated with a strong work ethic and goal-oriented mindset.