Customer Service Representative

Description:

This is a full-time on-site role for a (US Based) Customer Service Representative. The Customer Service Representative will be responsible for handling customer inquiries, providing product and service information, resolving product and service problems, and ensuring customer satisfaction.

Qualifications

• Customer Service Representatives and Customer Support experience
• Availability to work for a long term
• Ability to exceed Customer Satisfaction goals
• Minimum 2 years of Experience in Customer Service and Customer Experience is a must (Non Negotiable)
• Excellent English communication skills written and verbal (Non Negotiable)
• Past experience of data mining is an added advantage
• Ability of data scrapping
• Quick learner
• Excellent phone etiquettes and call handling skills
• To-do attitude
• Thinking out of the box and providing impacting solutions
• Strong communication and active listening skills
• Ability to multi-task, prioritize, and manage time effectively
• Excellent problem-solving and analytical skills
• Bachelor's degree in Business Administration or related field
• Proficient in Microsoft Office and experience in CRM systems (Non Negotiable)