Customer Service Representative

Description:

Bookme.pk is voted number 1 travel and ticketing platform in Pakistan. All major banks, Mobile wallets and e-commerce players use bookme to offer ticket services to their customers like easy paisa, Jazzcash, HBL, Bank Alfalah and Daraz. Bookme has digitized the transportation sector of Pakistan. You can book your tickets for buses, flights, hotels, tours, events and vacation packages with a single click by using digital payment methods.

Bookme is looking for highly energetic, motivated, eager to learn, positive team players and can take initiative to add value in the team. As Customer Service Representative, you will be responsible to resolve customer complaints. You will be closely working with different departments to get higher growth opportunities within the company.

Responsibilities

• Communicate with customers via phone, email and chat.
• Resolving customer complaints brought to your attention
• Provide accurate, valid and complete information by using the right methods to bookme’s customers
• Build sustainable relationships and trust with customers through open and interactive communication

Qualifications

• Proven customer support experience
• Phenomenal conflict-resolution skills.
• Good problem-solving abilities.
• A customer-oriented individual.
• Excellent negotiation skills.
• Outstanding interpersonal and organizational skills.