Customer Service Representative

Description:

Responsibilities:

• Respond promptly to customer inquiries through various communication channels (phone, email, live chat, social media, etc.).
• Provide accurate and complete information to customers regarding product details, pricing, policies, and services.
• Identify and assess customer needs to achieve quick and effective issue resolution.
• Escalate complex or unresolved issues to the appropriate departments or higher-level support..
• Follow company guidelines and procedures for issue resolution and customer handling.
• Collaborate with other team members and departments to resolve customer issues efficiently.
• Strive to meet and exceed individual and team targets, such as response time and customer satisfaction metrics.
• Stay up-to-date with product knowledge, company policies, and industry trends.
• Continuously improve customer service skills through training and feedback.