Customer Service Executive

Description:

Key Responsibilities:

• Manage inbound and outbound calls

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts, and file documents

• Follow communication procedures, guidelines, and policies

• Take the extra mile to engage customers' client relationships, addressing any concerns or issues

• Build and maintain client relationships, addressing any concerns or issues.

Requirements:

• Proven experience as a Customer Support Executive in the logistics or transportation industry, with a track record of meeting or exceeding sales targets.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.

• Strong negotiation and problem-solving skills.

• Ability to work independently and as part of a team, with a results-driven mindset.

• A bachelor's degree in business, marketing, or a related field is preferred.