Customer Sales Representative

Description:

In this pivotal role, you will play a key part in providing exceptional customer service within our US-based call center specializing in Final Expense campaigns. You will be responsible for managing inbound and outbound calls, delivering accurate product information, addressing customer inquiries, and actively promoting our valuable

services.

Key Responsibilities:

• Manage inbound and outbound customer calls effectively and professionally.
• Provide accurate and timely information, addressing customer inquiries with a solutions-oriented approach.
• Actively promote and sell Final Expense products and services.
• Resolve customer complaints and issues efficiently, ensuring a positive customer experience.
• Maintain a positive and professional demeanor throughout all interactions.

Qualifications:

• Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Proven ability to problem-solve, think critically, and make sound decisions.
• Fluency in both written and spoken English language.
• Ability to thrive in a fast-paced, customer-focused environment.
• Prior customer service experience is a plus.