Customer Sales Representative

Description:

We are currently seeking a passionate and dedicated Customer Sales Representative to join our team and provide exceptional inbound customer support via calls. In this role, you will be responsible for delivering top-notch service to our valued clients, with a focus on client retention and driving sales.

𝐉𝐨𝐛 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:

- Respond promptly to inbound customer inquiries via phone calls.

- Handle and resolve customer complaints and concerns in a professional and empathetic manner.

- Provide product information, assistance, and support to customers.

- Identify opportunities to upsell or cross-sell products or services to customers.

- Implement strategies to enhance client retention and drive sales.

- Maintain accurate customer records and update account information as required.

- Collaborate with other team members to ensure excellent customer service delivery.

𝐒𝐤𝐢𝐥𝐥𝐬 𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐝:

- Previous experience in inbound customer sales or related field is preferred.

- Strong English communication skills, both verbal and written.

- Excellent problem-solving and decision-making abilities.

- Ability to multitask and work well under pressure.

- Empathetic and patient demeanor.

- Proficiency in using customer service software and CRM systems.

- Knowledge of client retention strategies and sales techniques is a plus.