Customer Reviews Specialist

Description:

Overview: Eminent4U Private Limited is currently seeking a dynamic Reviews Specialist to join our team. As the Reviews Specialist, you will be the voice of the company in customer interactions, responsible for pitching reviews on multiple platforms and engaging with customers to address their concerns, answer questions, and express appreciation for positive feedback. This role plays a crucial part in meeting daily review targets and maintaining detailed records of customer interactions.

Key Responsibilities:
1. Act as the voice of the company in customer interactions.
2. Pitch reviews on multiple platforms and engage with customers. Engage with customers through review platforms, addressing their concerns, answering questions, and expressing appreciation for positive feedback.
3. Meet daily review targets and maintain detailed records of customer interactions.
4. Analyze customer feedback to identify recurring themes and opportunities for improvement.
5. Ensure quality and compliance standards in all interactions.
Competencies: - Excellent communication and conversation skills.
- Attention to detail and ability to multitask.
- Time punctuality and problem-solving skills.
- Adaptability to change and a supportive mindset.