Description:
The CRM Executive will play a pivotal role in ensuring seamless post-sales operations and maintaining strong relationships with customers.
- Generate and execute sales purchase agreements and allotment letters for customers.
- Coordinate with customers to address any post-sales queries or concerns.
- Handle client escalations effectively, ensuring satisfactory resolutions and timely closures.
- Maintain the customer database accurately, updating information as required.
- Adopt a customer-centric approach in all interactions to enhance customer satisfaction and loyalty.
- Utilize strong communication skills to effectively engage with customers and internal stakeholders.
- Demonstrate proficiency in advanced Excel and ERP systems to efficiently manage customer data and processes.
Skills:
- Strong communication skills to effectively engage with customers and internal stakeholders.
- Exceptional customer service skills with a focus on resolving issues promptly and courteously.
- Advanced Excel skills for data management and analysis.
- Knowledge of ERP systems to streamline CRM processes and workflows.
- 2 to 4 years of experience working in CRM or related roles.