Customer Relations Specialist

Description:

Do you have strong pro-efficiency & command of spoken English?

Are you a result-oriented professional with a focus on delivering success?

If you have responded YES to all of the above questions, then apply for this position and work for one of the biggest groups & best-managed Software houses in Pakistan.

· Address Customer Concerns

· Strong communication skills

· Relay Customer Feedback

· Investigating and troubleshooting issues

· Improve relations with customers

· Research competitors

· Public Relations

· Training team members

Duties :

• Serve as the focal point of contact for customer inquiries via phone, email, and in-person interactions
• Listen actively to customer concerns and provide timely and effective resolution to ensure satisfaction
• Build and maintain strong, positive relationships with clients through regular communication and engagement.
• Coordinate with internal departments to address customer requests, resolve issues, and follow up on action items
• Provide accurate and up-to-date information to customers regarding products, services, and company policies
• Actively promote additional products or services to customers to meet their evolving needs.
• Maintain detailed records of customer interactions and transactions using CRM software or designated systems.
• Gather feedback from customers to identify areas for improvement and contribute to process enhancements.
• Assist in the development and implementation of customer service initiatives and strategies.
• Stay informed about industry trends, market developments, and competitors' offerings to better serve customers.

Qualifications:

· Bachelor's degree in Business Administration, Marketing, Communications, or related field preferred.

· Proven experience in customer service, sales, or a related field.

· Excellent communication skills, both verbal and written, with a customer-centric approach.

· Strong interpersonal skills and the ability to build rapport with clients

· Ability to handle multiple priorities and work efficiently in a fast-paced environment

· Exceptional ability to establish and maintain long-term customer relationships.

· Proficiency in using CRM software or other customer management systems is desirable

· Positive attitude, problem-solving skills, and a passion for delivering exceptional customer experiences.