Customer Care Executive

Description:

Qualification

BBA/MBA preferable

Experience

1 - 2 Years

Benefits

· Competitive salary package

· Incentives

· Additional benefits

Responsibilities

· Contact customers for the payments against outstanding dues.

· Maintain call/visit reports on a regular basis and keep them updated as & when activity is performed.

· Keep records of customer interactions, recording details of inquiries, complaints and comments, as well as action taken.

· Ensure all inquiries from customers are acknowledged and forwarded to supervisors within 24 hours.

· Be courteous, polite, helpful and professional in customer approach.

· Maintain accurate customer payment history.

· Handle complaints, customer queries, resolve issues within specified timelines.