Description:
We are seeking a talented, innovative, and experienced Credit & Collections Analyst to join our Risk Management team. As an experienced Credit & Collections Analyst, you will be responsible for the execution, and maintenance of credit strategies and policies that enable growth while managing risk across our product line. You should have significant experience and subject matter expertise in financial services, end-to-end credit lifecycle, risk assessment, workout programs, and early to late stage collection.
You'll help design and build scalable processes that mitigate financial risk from new and existing customers. The successful candidate will work closely with members of our sales, data science, strategic analysis, risk, product management, and other stakeholders to deliver best in class customer experience.
What You'll Do:
- Conduct customer financial risk assessment, including balance and payment analysis, credit report analysis and determine appropriate customer control measures
- Collect outstanding balances and ensure strong portfolio management and performance
- Directly communicate with clients about credit and or collection status and obtain all necessary information to determine creditworthiness
- Make determination whether to extend service based on analysis and articulate it in a manner that is simple, clear, and easy to understand
- Reconcile invoice, payments, and transaction details over multiple billing statements
- Promptly respond to and resolve billing and credit inquiries
- Understanding of finance, internal control processes, lien rights and bond claims, bankruptcy knowledge, and creditor rights
- Negotiate work-out program terms and conditions for debt repayment
What We're Looking For:
- 2+ years of proven experience as a Collection Analyst or similar role
- Knowledge of U.S. billing procedures and collection techniques (e.g. skip tracing)
- Familiarity with laws and regulations related to debt collection (e.g. FDCPA, CARD ACT, UDAAP)
- Comfortable working within a performance based structure
- Ability to communicate directly with customer through multi-channel (email, chat, phone, etc.) collection methodology
- Excellent communication skills (written and oral)
- Skilled in negotiation, problem solving, probing with one call resolution
- Experienced with and A/R aging, dollar balance and/or percentage past due in delinquency aging collections
- Bilingual (Spanish) a plus