Description:
iGate Technologies Pakistan is an outsourcing partner that provides custom solutions to clients. We are committed to ensuring that our clients are completely satisfied with the solutions we provide.
Are you passionate about MMA, Boxing, and Fitness and have the skills to elevate our content to the next level, you are a right choice for us. Join the team iGate Technologies Pakistan to give services to our UK based brand RDX Sports in our mission to lead the evolution of e-commerce in Pakistan and make a significant impact in the sports and fitness community.
Role Description
- Continuously monitor all escalation queues for both new and resolved items identifying where any misses may have occurred.
- Taking personal ownership of /or allocating out all new escalations and ensuring resolution in a timely manner.
- Ability to take over problematic or controversial escalations and/or deep dive into specific escalations or clusters of escalations where appropriate
- Ensuring compliance with escalation procedures and SLAs.
- Establishing effective working relationships with inter-dependents
- Maintaining all relevant data repositories ensuring full data integrity and resolving any identified gap-analysis issues.
- Producing, as required, metric reports and/or summary reports for the wider business teams.
- Identify opportunities for process improvement within Account Health Support functional areas and work with relevant teams to drive change.
- An Individual should have knowledge of Amazon “Voice of the Customer” dashboard to identify the Listing/Product concerns and raise the issue the concerned department to improve the listing/product quality.
- Collaborate as part of a team to produce clear and detailed reports required by senior stakeholders.
Qualifications
- Minimum Bachelors degree
- Minimum 1 year of experience