Communications Associate

Description:

Responsibilities:

· Manage large amounts of inbound and outbound calls & messages in a timely manner.

·        Respond to local and international customers.

·        Identify customers’ needs, clarify information, research every issue and provide solutions .

·        Build sustainable relationships and engage customers by taking the extra mile.

·        Guide customers through troubleshooting, navigating the company site or using the products or services.

·        Work with multiple platforms e.g. Instagram, Facebook, WhatsApp, Shopify etc.

·        Provide detailed reports on customer insights.

Requirements:

· At least one year of professional experience

·        Strong communication skills (both verbal and written)

·        Fluent in English & Urdu

·        Great active listening skills

·        Computer literacy

·        Basic knowledge and fluency in Microsoft Excel

·        Able to work in different shifts (Morning or Evening)