Description:
We are seeking a compassionate and dedicated Communication Officer to join our growing animal rescue team. In this role, you will be the first point of contact for our animal-loving community, playing a vital role in supporting our rescue efforts.
Responsibilities:
- Answer critical calls about injured and abused animals needing rescue.
- Effectively gather call information and enter data into spreadsheets, ensuring accurate and up-to-date records.
- Provide exceptional customer service with a positive and patient demeanor.
- Maintain and update our caller database for efficient record-keeping.
- Contribute to a positive and welcoming environment by assisting in training new recruits.
- Identify and report on recurring caller inquiries to facilitate continuous improvement.
Qualifications:
- Strong verbal and written communication skills with a focus on clarity and professionalism.
- A positive and patient attitude with a genuine passion for animal welfare.
- Hands-on experience using Google Docs and Spreadsheets for data entry and record management.
- Ability to work independently and prioritize tasks effectively in a fast-paced environment.
- Excellent organizational skills and a meticulous attention to detail.