Description:
This role will be part of the collections team responsible for providing coverage to EMEA or US & Canada timezone, specifically for the Market Intelligence (MI) segment.
Key Responsibilities
- Vigorous participation in the collection of all outstanding receivables which includes making collections calls and other communications
- Enforcing Policies and procedures related to payment, cancellation and suspension/termination of customer services
- Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms/ procedures, payment histories, statements of account, etc.
- Monitoring and maintaining accounts within assigned territory which include performance of reconciliations and adjustments.
- Working with other business teams including Sales, Order Management and Client Services to solve customer issues that could hinder payment
- Noting and reporting customer status through account reviews, account notes and meetings with various business stakeholders
- Assisting in the maintenance of customer contact information
- Performing other related tasks as required
- Assist in mutual support and knowledge sharing of the global Credit and Collections team
Qualifications
- At least a Bachelor's degree in any field or relevant discipline.
- Preferably with 2-4 years of experience in Collections, Customer Service, or Billing experience in a Business-to-Business (B2B) environment
- Candidates must have excellent verbal and written English communication, with strong ability to work in global teams.
- Excellent problem solving skill, strong attention to detail, goal oriented are competencies critical to success of this role.
- Commitment to excellent customer service
- Ability to prioritize and manage multiple responsibilities and meet deadlines
- Basic knowledge of MS Office Suite including Excel a plus
- Must be amenable to work in the EMEA/US Hours