Description:
Main opportunities/challenges for this role
- Working across a portfolio of products
- Dealing with a combination of regular activity ( IELTS, Professional ) and huge peaks and troughs( Schools )
- Implement improvement actions in the distribution and logistics of handling confidential materials
- Support additional Exams activities to support operational necessity / emergency
Main accountabilities
Product Service Delivery
- Implementation of the functions and processes of confidential materials handling and the Confidential Materials Rooms (CMR) to ensure British Council standards are met and exceeded
- Ensuring sorting and packing of confidential exam materials for all exam products are timely and meet British Council standards
- Reconciling exam materials and papers received are as per plan, escalate any discrepancies.
- Ensuring adequate suitcases and storage materials for distribution ordering and budget management.
- Ordering test day resources, (e.g. process guides, stationery, branding/signage/ technical equipment – speaking test/hand scanners)
- Ensuring the proper procedures and documentation is adhered to when handing over to courier.
- Management of Couriers, script receipt tracking, packing and return OR scanning, store and shredding
- Supporting continuous improvement in efficiency and cost effectiveness of service delivery liaising with Business Improvement Lead