Client Support Representative

Description:

Datalanix is looking for a highly motivated Client Support Representative to manage B2B client accounts in the vaping and electronic cigarette distribution industry. The ideal candidate will be responsible for handling customer queries, resolving issues, and ensuring effective communication between clients and the company.

Key Responsibilities:

• Handle inbound and outbound inquiries from B2B clients, ensuring timely and effective resolution of issues related to product orders, shipments, and general queries.
• Provide accurate and clear information about products, pricing, and order statuses.
• Maintain detailed customer interaction records in the CRM system.
• Offer post-sales support, including troubleshooting, product guidance, and issue escalation when necessary.
• Ensure high levels of client satisfaction and retention.
• Adhere to company policies and maintain a professional demeanor at all times.

Requirements:

✅ Fluent in spoken and written English (strong communication skills required).
✅ Fresh graduates are encouraged to apply.
✅ Ability to work fixed night shifts (mandatory).
✅ Strong problem-solving skills and a customer-first mindset.
✅ Ability to handle multiple inquiries and manage competing priorities.
✅ Previous experience in a customer service or B2B role is a plus.
✅ Must be available for paid training (1 month) to gain in-depth knowledge of products and services.
✅ Comfortable working in a fast-paced environment.

Why Join Datalanix?

✔ Paid one-month training to fully equip you for the role.
✔ Fixed night shift timings for a structured work schedule.
✔ Competitive salary and benefits.
✔ Career growth opportunities in an expanding company.