Description:
As a Client Retention Specialist, you will be the primary point of contact for our clients, ensuring their satisfaction for long-term relationships. Your role will involve managing client accounts, addressing their concerns, and ensuring they receive exceptional service. You will utilize your expertise in Amazon Services to provide guidance and support, ensuring clients are fully informed and confident in our services. Your ability to navigate a fast-changing environment, and multitask effectively. You will also play a key role in communicating with staff about client concerns and collaborating with team members to achieve client goals.
Qualifications:
- 6 months or 1 year of Amazon Seller Central Experience or comparable knowledge/experience. This means you must know Seller Central inside and out. Everything from flat files, inventory management, FBA process, reinstatements, case filing, Amazon PPC advertising, brand registry troubleshooting, basic Amazon SEO, Helium10, keyword research, etc. We do not require an expert-level understanding of each of these items, but you should be familiar with and willing to learn so you can train staff and best serve our clients.
- High preference for 1 year of agency experience. There is a strong need to be capable of navigating lots of demands and prioritizing the proper evolving aspects of an agency.
- Management experience. Must have experience with direct reports and management.
- Feel comfortable and excel in a fast-changing environment. You should be able to multitask at an expert level and help assure that tasks get completed.
- Be well-versed with workplace tools such as Zoom, Slack, Microsoft 36, and ClickUp (or comparable tools).
- Excel at and love project management.
- Be comfortable taking responsibility for client accounts, conducting client calls if assigned, and communicating with clients on a frequent basis to grow their sales on Amazon.
To Summarize: You should know Amazon Seller Central, have Agency Experience or comparable experience, be Comfortable with Technology, be Independent and People Focused, and be passionate about e-commerce sales!
Expectations or Requirements:
- Must have at least 25 MBPS internet speed and should have a backup of Electricity Issues.
- Opportunities for professional development and career advancement.
- Know how to use basic Excel functions. What We Offer:
- Competitive salary base up to PKR 40,000/- and benefits package depending on experience and qualifications.
- A flexible, remote work environment that promotes work-life balance.
- Opportunities for professional growth and development within the e-commerce marketing industry.
- A supportive and inclusive company culture.