Client Relationship Manager

Description:

As a Client Relations Manager at Family Builders, your primary responsibility will be to ensure seamless communication and support for clients after the booking process. You will play a crucial role in building and maintaining strong relationships with our valued clients.

𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:

- Post-Sales Support: Provide assistance and guidance to clients with inquiries or concerns after the booking of apartments or shops.

- Query Resolution: Effectively address and resolve sales-related queries, ensuring client satisfaction and fostering long-term relationships.

- Client Communication: Maintain clear and proactive communication with clients, keeping them informed about the status of their bookings and addressing any concerns promptly.

- Cross-Functional Collaboration: Collaborate with the sales team to streamline the transition from the sales phase to post-sales, ensuring a smooth handover and consistent client experience.

- Feedback Management: Gather feedback from clients and use it to identify areas for improvement in our products or services.

- Documentation: Maintain accurate and up-to-date records of client interactions, feedback, and resolutions.

- Recovery Management: Develop strategies and protocols for recovering troubled accounts or resolving disputes, aiming to retain clients and uphold company reputation.

𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬:

- Proven experience in client relations, sales support, or a related field.

- Strong communication and interpersonal skills.

- Ability to handle challenging situations with professionalism and empathy.

- Detail-oriented with excellent organizational skills.

- Familiarity with real estate or property management is a plus.