Client Engagement Specialist

Description:

We are seeking a dynamic and results-driven Cold Calling Specialist to join our team. As a Cold Calling Specialist, you will play a pivotal role in generating leads, establishing initial contact with potential clients, and nurturing relationships to drive business growth. Your excellent communication skills, persistence, and ability to build rapport will be essential in this role. This position offers an exciting opportunity to contribute to the expansion of our client base and make a significant impact on our organization.

Responsibilities:

1. Lead Generation: Attract prospects to our business and increase their interest through nurturing, with the end goal of converting them into a customer.

2. Cold Calling: Initiate outbound calls to prospects using provided scripts or personalized pitches. Effectively communicate the value proposition of our products/services and identify the needs of potential clients.

3. Relationship Building: Establish rapport and build strong relationships with potential clients over the phone. Listen actively to their requirements, address concerns, and provide relevant information to pique their interest.

4. Qualification: Assess the suitability of prospects by asking qualifying questions to determine their level of interest, budget, timeline, and decision-making authority.

5. Delivering Qualified Leads to Sales Team: Effectively collaborate with the sales team with qualified leads. Maintain an organized schedule and follow-up system to ensure timely interactions.

6. Database Management: Accurately input and update prospect information in the CRM system. Keep detailed records of interactions, outcomes, and follow-up actions.

7. Reporting: Provide regular updates on call activity, lead progress, and conversion rates to the sales and management teams. Assist in the analysis of call data to optimize strategies and improve results.

Qualifications:

- Proven experience in cold calling, telemarketing, or sales-related roles.

- Excellent verbal communication skills, with the ability to articulate information clearly and persuasively.

- Strong interpersonal skills to build trust and rapport over the phone.

- Persistence, resilience, and a positive attitude in overcoming objections and rejection.

- Familiarity with CRM software and database management.

- Goal-oriented mindset with a focus on achieving and exceeding targets.

- Effective time management and organizational abilities.

- Adaptability to changing priorities and a fast-paced environment.

- Knowledge of the Real Estate Industry is a plus.

- Bachelor’s/Master’s Degree preferred