Client Account Manager

Description:

We are looking for a Client Account Manager to join our team at Desiro LLC. In this role, you will be responsible for onboarding clients, maintaining their contracts and invoices, and ensuring seamless coordination between internal teams.

Since a large part of your work will involve clients’ ad campaigns, teams setting up ad accounts, and clients implementing ad tracking measures, strong knowledge in these areas is essential. You will also work closely with the sales team, as they will be directing new clients your way for onboarding.

Additionally, you will be responsible for creating and managing forms, Google sheets, and tracking systems to maintain accurate client information.

Key Responsibilities:

✅ Onboard new clients and ensure all necessary documentation is completed

✅ Maintain and update client contracts, invoices, and account details

✅ Coordinate with internal teams to ensure smooth campaign execution

✅ Assist clients in setting up ad tracking measures and ensuring proper integration

✅ Work closely with the sales team to onboard referred clients efficiently

✅ Develop and maintain Excel sheets, forms, and databases for client tracking

✅ Monitor client accounts and ensure all payments and contract renewals are managed

✅ Provide clients with updates and support regarding their campaigns

Requirements:

✔️ 2+ years of experience in account management, client services, or a similar role

✔️ Strong knowledge of ad campaigns, ad accounts setup, and ad tracking (Meta, Google, TikTok, Snapchat, etc.)

✔️ Experience with CRM tools, invoicing platforms, and contract management

✔️ Proficiency in Microsoft Excel, Google Sheets, and form creation tools

✔️ Excellent communication and coordination skills

✔️ Ability to multitask and handle multiple clients efficiently

✔️ Prior experience in a digital marketing or advertising agency is a plus