Call Center Team Lead

Description:

MBE is a dynamic and rapidly growing company committed to delivering exceptional service. We are currently seeking a dedicated and experienced individual to join our team as a Call Center Team Lead. If you have a passion for leading teams, fostering a positive work environment, and driving exceptional customer experiences, we want to hear from you!

Responsibilities:

· Lead and motivate a team of Call Center Agent to achieve performance targets and goals.

· Conduct regular coaching and feedback sessions to enhance team members' skills and performance.

· Monitor and evaluate individual and team performance through key performance indicators (KPIs).

· Implement and enforce company policies and procedures within the team.

· Foster a positive and inclusive team culture that promotes collaboration and continuous improvement.

Qualifications:

· Proven experience in a call center environment, with at least 2 years in a leadership role.

· Strong leadership and interpersonal skills with the ability to inspire and motivate a team.

· Excellent communication skills, both written and verbal.

· Proficient in using call center software and customer relationship management (CRM) tools.

· Ability to analyze data and make data-driven decisions to improve team performance.

· Flexibility to work in a fast-paced and dynamic environment.

· A commitment to providing excellent service.

Education:

Minimum Bachelor's degree in relevant field or equivalent work experience.