Description:
QMCC is seeking a dedicated and motivated Call Center Representative to serve as the primary liaison between the company and its current and potential customers. The ideal candidate will take ownership of effectively resolving customer issues, complaints, and inquiries, prioritizing customer satisfaction in every interaction.
Responsibilities:
- Manage a high volume of inbound and outbound calls efficiently.
- Follow communication scripts when addressing various topics.
- Identify customer needs, clarify information, research every issue, and provide appropriate solutions or alternatives.
- Identify and seize opportunities to upsell products when applicable.
- Build and maintain sustainable customer relationships by going the extra mile.
- Accurately record all customer interactions in the call center database.
- Attend educational seminars to enhance knowledge and performance.
- Consistently meet personal and team qualitative and quantitative targets.
Requirements and Skills:
- Proven experience in a customer support role.
- Demonstrated track record of exceeding performance targets.
- Strong phone presence and exceptional verbal communication skills, including active listening.
- Familiarity with CRM systems and practices.
- Strong customer focus and ability to adapt to various personality types.
- Excellent multitasking, prioritization, and time management abilities.
- High school diploma or equivalent.