Call Center Representative

Description:

We are hiring Call Center Associate/ Telemarketer for our client.

Skills and attributes for success

• Ability to read, write, speak and understand English

• Actively and consistently support all efforts to simplify and enhance the customer experience.

• Work with Account Coordinator in the event the order cannot be automated to ensure that all necessary administrative work necessary to support sales activities including sales orders, contracts, billing forms and sales reports are accurate and submitted in a timely manner.

• Hand off customer service and non-sales related client inquiries to the Customer Service department; focus on selling

• Have a complete understanding of services, rates (individual and bundled) and applicable fees & taxes.

• Demonstrate selling skills and product knowledge. Practice selling skills with other Account Executives regularly.

• Maintain accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities within assigned territory.