Description:
About the job
We are currently looking for enthusiastic and customer-oriented individuals to join our team as Call Center Representatives!
Job Responsibilities
- Answering inbound calls from customers and providing assistance with their inquiries or concerns
- Making outbound calls to customers for various purposes such as follow-ups, surveys, and promotions
- Handling customer complaints and resolving issues in a timely and effective manner
- Updating customer information in the database and maintaining accurate records of customer interactions
- Providing product or service information to customers and promoting the company's offerings
- Utilizing software and tools to manage and track customer interactions and tasks
- Meeting or exceeding daily or weekly call quotas and customer service targets
- Maintaining a positive and professional demeanor at all times while interacting with customers
- Following scripts and call guidelines to ensure consistency and quality of service provided
- Participating in ongoing training and development to enhance skills and knowledge of products, services, and processes.
Qualifications:
- O/A Levels or Bachelor's degree
- Excellent communication skills, both verbal and written
- Strong customer service skills and ability to handle difficult situations with empathy and professionalism
- Ability to work in a fast-paced environment and handle a high volume of calls
- Familiarity with computer systems and software used in call center operations
- Ability to work flexible hours
- Previous call center or customer service experience may be preferred but not always required.