Call Center Project Manager

Description:

IdeasUnlimited, is a Global BPO (call center) that has been in business since 2010. We are currently looking for a Call Center Project Manager to manage our long-term campaigns. We offer stable WFH positions to professionals who are looking for long-term careers in this industry.

JOB DUTIES:

1) Call center projects planning, tracking and monitoring.

2) Call center workers feedback management.

3) Client relationship management.

4) Project document management.

5) Quality assurance.

OTHER WORK REQUIREMENTS:

1) Stable internet connection of at least 10 Mbps.

2) A headphone with a microphone (preferably a noise-canceling one).

3) Reliable computer device (at least 8 GB RAM).

4) Power backup and internet backup.