Description:
As a Call Center Executive, you will be responsible for efficiently handling customer calls, providing accurate information, and ensuring customer satisfaction. You will also be tasked with pre-qualifying leads and processing them for further action. This role requires fluency in written and spoken English, the ability to work under pressure in a competitive environment, and strong communication, customer service, teamwork, and negotiation skills.
Job Description:
· Answering customer calls promptly and professionally.
· Providing accurate and satisfactory responses to customer inquiries and concerns.
· Pre-qualifying leads to determine their suitability for further action.
· Documenting all customer interactions accurately in the system.
· Following up on customer issues to ensure resolution and customer satisfaction.
· Collaborating with team members to ensure seamless customer service delivery.
· Adhering to call center policies and procedures at all times.
· Meeting or exceeding performance targets, including call handling and conversion rates.
Skills:
· Strong communication skills, both verbal and written.
· Exceptional customer service skills.
· Ability to work effectively in a team environment.
· Negotiation skills to handle customer queries and concerns effectively.
Experience: 1 to 2 years of experience in a call center or customer service role.
Organization | ZAK City |
Industry | Call Center / BPO / KPO Jobs |
Occupational Category | Call Center Executive |
Job Location | Islamabad,Pakistan |
Shift Type | Morning |
Job Type | Full Time |
Gender | No Preference |
Career Level | Intermediate |
Experience | 1 Year |
Posted at | 2024-03-08 4:34 am |
Expires on | 2024-12-24 |