Call Center Agent

Description:

We are seeking dedicated and customer-focused individuals to join our team as Call Center Agents at [Instant Logistic Solutions ]. As a Call Center Agent, you will play a crucial role in ensuring positive customer experiences through effective communication and problem resolution.

Qualifications:

• Previous experience in a customer service or call center role is preferred.
• Strong verbal communication skills and active listening abilities.
• Excellent problem-solving and decision-making skills.
• Ability to handle stress and remain calm in challenging situations.
• Basic computer skills and familiarity with customer service software.

Job Summary:

• As a Call Center Representative, your primary responsibilities will include managing customer inquiries, processing bookings, and coordinating the loading in regions such as the UK and USA.

Skills:

• Customer-focused mindset.
• Strong interpersonal and communication skills.
• Ability to work well in a team environment.
• Familiarity with call center technology and processes.