Business Development Executive

Description:

Manage large amounts of inbound and outbound calls in a timely manner

Provide knowledgeable answers to questions about product, pricing and availability

Work with internal departments to meet customer's needs

Data entry in various platforms

Follow communication “scripts” when handling different topics.

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way

Meet personal/team qualitative and quantitative targets