Business Analyst Ii

Description:

• Provide strategic direction for the Salesforce system and work with various stakeholders to establish and implement best practices with regards to system configuration, unit testing, maintenance, security and access controls, and data integrity
• Administration of the Salesforce environment including customizing and implementing, security model, custom applications, object Management, Lightning App Builder, workflow rules, Process Builders, Lightning Flows, validation rules, dashboards, reports, and so on
• Coordinate testing and manage deployment of software updates
• Utilize leadership skills in mentoring other Salesforce Administrators
• Work in partnership with key business users, identify potential ways of improving the efficiency and/or effectiveness of current business operations
• Build a deep technical understanding and expertise of how the order to cash business operates departmental/divisional structure, functions, processes, procedures, and current application functionality
• Assist with the design of Salesforce solutions and project planning. Add value in all stages of project work (definition, development, deployment)
• Deployment planning. Understanding of Automated Deployment tools Copado/Version Control system is highly preferred
• Strong background in Salesforce Sales module
• Must know how to migrate data from using tools like data loader, work bench, dataloader.io to perform data migration
• Lead & Coordinate with QA, UAT and Go-Live Activities

What We’re Looking For

• Required 3+ Years of experienced Salesforce Business Analyst / Administrator (lightning preferred) with excellent communication skills
• Minimum 2 years of lightning development experience
• Experience with Salesforce Cloud and Service Cloud, SFDC integration, and ERP integrations
• Should have a thorough understanding of configuration of salesforce.com (workflows, validation rules, approval process, custom formulas, page layout, and record types).
• Thorough knowledge of delivering projects in an agile scrum environment
• Able to provide leadership, participate and be a productive member of the team. Must be able to manage time with multitasking.
• Knowledge or working experience in Order to Cash systems /CPQ would be a plus
• Be the lead subject matter expert in driving the industry best practices for the CRM ecosystem and associated integrated tools