Description:
As a Business Analyst - I, you will be responsible for analyzing and improving technical solutions within S&P Global’s CRM system. The role involves identifying operational improvement opportunities, leveraging technology, and enhancing the quality of business processes and applications. The focus is on supporting CRM and Order-to-Cash tools, primarily Salesforce, to ensure commercial operations excellence.
Key Responsibilities:
- CRM Support: Support S&P Global’s critical CRM system, ensuring operational excellence in Commercial Operations.
- Collaboration: Work closely with end users, product owners, and development teams to resolve issues and improve system functionality.
- Incident Resolution: Actively manage the resolution of critical incidents as part of the technical support team.
- Documentation: Create and maintain comprehensive technical documents, including Knowledge Base articles and Playbooks.
- Month-End Process: Collaborate with stakeholders to ensure the effective execution of the month-end close process.
- Continuous Improvement: Identify opportunities for enhancements and process improvements.
- User Feedback: Gather and analyze user feedback to drive system improvements.
- Technology Research: Stay updated on current technology trends to enhance the CRM system’s capabilities.
What We’re Looking For:
- Experience: At least 1 year of experience working with Salesforce and/or technical support teams.
- Skills:
- Basic understanding of Agile practices and testing processes.
- Strong communication skills to articulate problems and solutions.
- Ability to work with clients to enhance business processes.
- Education: Bachelor's or Master’s degree in Engineering or equivalent.
- Team Skills: Excellent team player with strong interpersonal skills.
Preferred Qualifications:
- Knowledge of CPQ or other OTC Applications.
- Understanding of the role of a Business Analyst in a support team.
- Salesforce application knowledge (Opportunity Management or Quote Management is a plus).
Flexible Working:
S&P Global offers flexibility in working hours and remote working options for most roles.
Benefits:
- Health & Wellness: Comprehensive healthcare coverage.
- Continuous Learning: Access to a wide range of learning resources to grow your career.
- Family-Friendly Perks: Benefits for partners and children.
- Financial Security: Competitive pay, retirement planning, and educational support.
Diversity, Equity, and Inclusion:
S&P Global values diversity and strives to create an inclusive environment where all employees can thrive.