Description:
Function is a supportive and inclusive fitness community that extends beyond our facility walls. We bring to our clients training programs designed to meet a variety of goals and generate individual peak performance in a supportive community setting. We strive to inspire our community and fulfill our mandate to uplift and motivate.
We are hiring to expand our current team. New joiners can expect to make a large contribution towards the business and enjoy significant positions in the business as we grow!
Responsibilities:
- Responsible for end to end operational and financial performance of the branch.
- Prepare and manage the branch budget, tracking payments and expenses.
- Develop and implement operational policies and procedures to optimize efficiency and effectiveness.
- Supervise gym staff, including front desk personnel, trainers, and cleaning staff.
- Build and maintain strong relationships with members by addressing inquiries, concerns, and feedback promptly and effectively.
- Develop unique and creative strategies to increase client retention and engagement.
- Provide exceptional customer service to all existing and potential clients through confident product knowledge.
- Active management of trainer and client schedules
- Create video content for social media.
- Coordinate facility repairs and maintenance to provide a safe and functional environment.
- Handle all communication with members – including phone/text/whatsApp
Requirements:
- Bachelors Degree from a recognized university
- 2 years' experience in an operational role
- Exceptional communication, interpersonal and organizational skills
- Positive and welcoming persona – you will be the first person our clients interact with when they visit!
- Sales experience is a bonus.