Billing Specialist

Description:

• Oversee billing status of accounts by researching and resolving any billing inconsistencies and errors
• Analyze billing documents and other data for accuracy and completeness, acquiring missing or correct data when necessary
• Create invoices and customize billing
• Review and validate credits/refunds as well as issue refunds, review payment disputes and chargebacks
• Review billing process and recommend improvements where possible
• Ensure proper period cut off for month end close procedures
• Be the point person to answer billing related support cases
• Provide accurate and timely reporting
• Work closely with other functional teams to ensure data quality and consistency
• Comfortable working with spreadsheets, internet applications and ERP systems
• Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data

What We're Looking For

• 1-2 years of experience in a Billing or Billing-related role
• Independent self-starter and adaptable in a fast-paced and changing environment
• Excellent communication skills (written and verbal)
• High level of attention to detail
• Ability to work well with ambiguity, solve problems and think on your feet
• A good command of Excel and Google Sheets
• Comprehensive knowledge of Zuora is a plus
• Expertise in Salesforce.com is a plus