Billing Coordinator

Description:

I’m looking for a Billing and Retention Officer to join our team and help us maintain strong customer relationships and ensure accurate and timely billing processes.

Key Responsibilities:

Billing:

Prepare and send invoices to customers in a timely and accurate manner.

Review billing data for accuracy and resolve any discrepancies or issues.

Address customer inquiries regarding billing, payments, and invoices.

Process payments through various methods, such as credit cards, checks, and electronic transfers.

Maintain detailed records of billing and payment transactions.

Retention:

Proactively reach out to customers to ensure satisfaction and address any concerns or issues.

Develop and implement retention strategies to minimize customer churn.

Communicate with customers to understand their needs and concerns.

Provide assistance and solutions to retain and upsell existing customers.

Document customer interactions and maintain a customer database.

Qualifications:

Bachelor's degree in Business, or a related field (preferred).

Proven experience in billing, customer retention, or a related role.

Attention to detail and excellent organizational skills.

Strong analytical and reporting skills.