Description:
We're on the lookout for dynamic individuals who can drive growth in our creative agency. If you're passionate about selling graphic design, web development, and WordPress design solutions, and ready to help clients elevate their brands, we want you on our sales team. Unlock your potential and join us today
As an Account Director you will be, responsible for managing client relationships, driving account growth, and ensuring the successful execution of everyday client servicing operations. This position requires a strategic thinker with strong communication skills, a deep understanding of marketing principles, and a passion for delivering exceptional client service. The Account Director will oversee a team of account managers and collaborate closely with creative, media, and production teams to develop and implement integrated marketing strategies that meet client objectives and drive business results.
Key Responsibilities:
- Serve as the primary point of contact for key client accounts, building strong and enduring relationships based on trust, communication, and understanding of client needs.
- Collaborate with clients to develop strategic account plans aligned with their business objectives and our company’s offerings, ensuring alignment and mutual success.
- Oversee the operational aspects of client accounts, ensuring seamless execution of deliverables, adherence to timelines, and quality control standards.
- Work closely with internal teams (e.g., creative, design, web) to ensure alignment and collaboration in delivering value to clients and driving business growth.
- Serve as a client advocate within the organization, representing their interests, conveying feedback, and championing solutions to address their evolving needs.
- Monitor key performance metrics and KPIs to assess account health, identify areas for improvement, and proactively address any issues or challenges.
- Identify opportunities for organic growth within existing accounts, upselling additional services or solutions, and actively pursuing new business opportunities through cross-selling and referrals.
- Lead contract renewal negotiations, ensuring favorable terms while maximizing revenue opportunities and maintaining positive client relationships.
- Develop accurate revenue forecasts for assigned accounts, track progress against targets, and implement strategies to achieve revenue growth objectives.
- Stay abreast of industry trends, competitive landscape, and emerging client needs, leveraging market insights to inform account strategies and drive business innovation.
Education and Experience:
- Bachelor's degree in Business Administration, Marketing, Communications, or related field; MBA or equivalent preferred.
- Minimum of 10+ years of experience in client services, account management, or related roles within the marketing or advertising industry.
- Proven track record of successfully managing key client accounts, driving revenue growth, and delivering exceptional client service.
- Previous experience leading and mentoring a team of account managers or client servicing professionals.
Skills and Abilities:
- Strong strategic thinking skills with the ability to develop and execute comprehensive account plans aligned with client objectives and company offerings.
- Excellent communication and interpersonal skills, with the ability to build rapport, negotiate effectively, and convey complex ideas clearly and concisely.
- Deep understanding of marketing principles and practices, with the ability to leverage insights to develop integrated marketing strategies that drive business results.
- Exceptional organizational and project management skills, with the ability to manage multiple priorities, deadlines, and stakeholders simultaneously.
- Strong leadership qualities with the ability to inspire and motivate team members, foster collaboration, and drive results.
- Analytical mindset with proficiency in data analysis and financial acumen, capable of monitoring key performance metrics and identifying areas for improvement.
- Creative problem-solving skills with the ability to anticipate challenges, overcome obstacles, and develop innovative solutions to meet client needs.
- Customer-focused mindset with a passion for delivering exceptional client service and exceeding expectations.
- Proficiency in Microsoft Office Suite and project management tools; familiarity with CRM software is a plus.