Back Office Processing Analyst

Description:

What You’ll Do At Deel
 

• Ensure client payments are received in a timely manner, escalate to internal stakeholders if necessary
• Chase client payments via email & telephone
• Liaise with: Customer Success, Legal, Finance & support teams
• Solve customer problems, and execute operations as required
• Suggest ideas for optimising customer workflows through process improvements and product automation
   

Some Key Qualifications
 

• Flawless English (min. C1)
• At least 1 year experience in a Credit Control or other operations teams
• You love supporting customers, solving their problems and executing relevant operations
• High attention to detail and can design an organized, effective onboarding plan and schedule for clients
• Willingness to work different shifts (potentially weekends or night shifts)
• Driven, think on your feet, and thrive in a fast-paced, challenging environment.
• Confidence in communicating with people at all levels both externally and within the organisation